How We Work
1. Infrastructure Maintenance/Management. This includes server monitoring and alerting (including patching and health checks), workstation protection (including patching, anti-virus, anti-spyware, and so forth), firewall management (including configuration backups and firmware updates), and managed backup and disaster recovery
2. User Support. This can be on-site or remote, and delivered on an unlimited or hour-by-hour basis. When signing on for a support package, check to see if the engineers you’ll be working with have experience with your specific line-of-business applications.
3. Cloud Services. Cloud services can include file backups, hosted Exchange, or a full-on hosted desktop solution that removes both the capital expense and support burden of servers altogether; your provider will be the one responsible for the actual computing, security, and maintenance elements of your network.
4. Strategic Consulting. In some cases, a company will engage a CIO-level consultant to help vet and implement a new member management solution, to coordinate with multiple vendors for large-scale upgrade projects, and to generally help align their technology decisions with their business’s trajectory.